How to: Collect a Customer Order

This is the process where the customer comes to the collection store and collects the order.

To collect an order

Note: To be able to collect an order, the order must have been picked first.

1. Press the Customer Order List button to display the order list.
2. Press the To Collect button to only display orders in a To collect state.
3. Select the order to be collected, and then press the Collect button.
4. Mark the items that are being collected by using MARK or MARK ALL, or scan the items using a barcode scanner.
5. Press Confirm to complete the collection.
6. At this point the POS will return to the Transaction screen to complete the order transaction.

Note: It is also possible to find an order relating to a member contact. The Customer Order functionality uses the same functionality as The Click and Collect Process.

See Also

How to: Pick a Customer Order Through a Retail Message

How to: Pick a Customer Order Through the Customer Order List

The Click and Collect Process